Assistance Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Response Warranty

  • Our team of specialists will try their best to respond to your assistance tickets in less than 1 hour. If, however, the trouble you have stumbled upon calls for the help of the Administrators’ =Department,= we’ll send the ticket to the administrator on shift and will write a comment to tell you.

  • Top quality support service

  • Expert Technical Help And Support Service

  • Our tech help staff will be on duty for you 24x7 to to respond to all help demand tickets that you send to us. We offer technical help and support for all the software applications that are pre–configured on your server. These include our in–house created Web Control Panel, the preferred Operating System and also the server management panel (with regards to the VPS type).

  • Intuitive help center

  • An Educational Help Zone

  • An extensive and consistently updated knowledge base is integrated into our in–house built Web Control Panel. It gives you quick tips on how to carry out all of the standard web site management tasks. The Help area includes in–depth how–to content articles and step–by–step video tutorials. You can access the Help section by hitting the Help or Video buttons in the upper right side of each Control Panel section.