Tech Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Time Guarantee

  • We offer a one–hour response warranty for each support ticket or e–mail that you send to the technical support team. We will quickly respond to all the general questions and forward right away the case to our server administrators if any additional assistance is required. If you take advantage of our Administration Services package, we’ll execute any of the included server management tasks at a time that has been agreed upon preliminary.

  • Top quality support service

  • A First–Class Customer Service

  • We’ll be at your disposal 24x7x365 to respond to any enquiries that you may have regarding our Web Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated server. If you also require help handling server administration tasks, you can order our Administration Services package, which includes backup disk storage space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as troubleshooting and software installation services

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • We have equipped the Web Control Panel with a detailed knowledge base, which features detailed explanations of its features and functions. In addition, we have shot exhaustive video tutorials that will further instruct you how to carry out a specific task or resolve a regularly experienced issue. All the how–to articles and the video tutorials are easily accessible from every Web Control Panel section via the Videos and Help buttons in the top right corner.