There are a lot of shared hosting providers out there, yet many of them are resellers who have restricted resources, especially in terms of support. A way to distinguish them is the option to contact the company over the telephone. The type of support that you'll get through this particular channel of communication may vary depending on the service provider - a few of them provide expert telephone support, many others offer general and customer support only because some matters are more time-consuming and it's a lot less difficult to be resolved through a ticket, particularly if the issue has to be escalated. Nonetheless, it is good to find that you can contact your web hosting provider since there're tons of small matters which can be resolved effortlessly and in a timely manner with a phone call, not mentioning that you're able to get more details for the services even before you become a client.

Phone Support in Shared Hosting

As we have live phone support 14 hours every day, you're able to call us and consult with one of our customer support agents to get more information about the Linux shared hosting packages that we provide and make sure that our servers match the system requirements for your websites prior to buying anything. For your benefit, we have telephone numbers on three different continents and you are able to call the one nearer to you - in the United States of America, the United Kingdom or Australia. In case you're already an existing customer, you can give us a call about general and billing issues, and even about some tech matters. In case the issue is strictly technical or it can take more time to handle, you'll have to use our ticketing system, that will allow both you and our technical support crew to track the info supplied by each side.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server packages that we supply feature real-time phone support for 14 hours daily. In case you wonder which plan will be appropriate for your web sites, you want to find out more about the package's specifications or you're looking for any other type of info on our solutions, you are able to call any of the local phone numbers that we have in the United States of America, the United Kingdom and Australia and our support agents will assist you. If you currently have an account, you'll be able to contact us about general and sales issues, although we are often able to assist with a variety of tech issues as well. For strictly tech issues you will have to use our in-built ticketing system where the conversation between you and our tech support team will be in 1 place, which is the better option if your problem requires longer time to be solved or it has to be escalated to our sysadmins.