Should you ever encounter a problem with your site and be unable to tackle it, ask the hosting company’s customer care staff to help you bring the website back online. A prompt solution would be the most favorable scenario, but many companies reply within 24 hours and even more, particularly if you’re working with a hosting reseller. Even if the problem can be solved quickly, your site may not function correctly or may not be reachable whatsoever for a prolonged stretch of time, so you may lose prospective customers since it is highly unlikely that anyone would willingly come back to a site that is inoperative. Therefore, you have to make sure not only that you can get in touch with your web hosting company, but also that they can respond and help you in a timely fashion. If a web app update does not go as planned or you erase something by accident, for instance, the website should be fixed speedily in order to avoid prolonged unavailability.

One-Hour Response Guarantee in Shared Hosting

If you are using one of our Linux shared hosting packages and you’ve got an enquiry or stumble upon a certain difficulty, you can get in touch with us 24/7 by opening a technical support ticket or by sending an e-mail and we promise that you will obtain a reply in no more than one hour. In case the issue can be sorted out, we’ll do it before we respond to you, while if there’s something that you have to do on your end, we will give you all the needed info – what workable solutions to try out, what settings to check, etc. Normally, you will obtain a reply within only half an hour, so waiting around for hours and hours or even for more than 1 day to receive assistance is something out of the question. Our 1-hour reply guarantee is valid for any enquiry that you might have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we understand precisely how important it is to get quick assistance, we promise that you’ll never need to wait for more than 1 hour to obtain an answer to any trouble ticket that you submit via your semi-dedicated server Control Panel. As it is, you will rarely have to wait for more than twenty to thirty minutes and this is valid for any inquiry no matter what its nature is – technical, billing or general. On top of that, our tech and customer support staff will be at your service 24/7, which means that even in case you send a ticket during legal holidays, you’ll invariably get a blazing-fast response, which will include the answer to a query, the solution to an obstacle or the details needed to resolve an issue yourself – if there is something that you have to do on your end. If you use our services, you’ll never have to waste a whole day waiting around for a reply like you would with many other hosting companies.