A live chat is one of the many channels of communication offered by some website hosting companies as part of their support service. Depending on the company, the chat can be used for billing, pre-sales and/or tech support. This method of contact is faster as compared to a support ticket and it will make it much more unlikely to misspell or misunderstand anything as compared to a telephone call with an agent. What's more, if the trouble that you experience requires some time to be reviewed and dealt with, you are able to do something else at the same time instead of just waiting, as you would have to do when you call. Also, you can use a live chat support service completely free provided that you have web accessibility even if your web hosting provider is based in another country and they don't have a local phone number you can call.

Live Chat Support in Shared Hosting

As a part of the support services that we offer for our Linux shared hosting packages, we now have live chat support that is online every single day, even on holidays. You are able to contact us regardless of whether you already own an account or not, as we will help you with pretty much anything, ranging from giving you general information regarding our services in case you aren't a customer yet and you're thinking about ordering one of our plans, to helping you with installing an email account in an email client. Some issues are more technical and time-consuming, and you will have to employ the ticketing system which is integrated in the Hepsia hosting Control Panel, but we can save you precious time and help you in real time on the live chat for a lot of things.

Live Chat Support in Semi-dedicated Hosting

Thanks to the live chat support service that we provide with our Linux semi-dedicated hosting packages, you'll be able to get the replies for any questions you may have or have various troubles dealt with quickly. Our chat service is accessible each and every day, so you are able to get in touch with a representative even on holidays and weekends. If you're unsure which package is better for your sites or if our state-of-the-art cloud hosting platform covers some system requirements, you can come on our live chat prior to purchasing anything. If you are an existing customer, you can obtain more info about billing issues, account settings along with a variety of common tech issues you may experience, for example when you are unable to install an e-mail account in a client on your computer. Our live chat can save you lots of time no matter where you are or when you contact us.