Many individuals who begin using their first web hosting account, or change companies, typically have queries concerning how certain things are executed or have troubles setting up different things such as emails, website settings, and so on. This is why, a lot of hosting companies have compiled documentation with the most popular questions and issues so as to help their customers get information quickly and seamlessly. As a result, the help desk support staff representatives can focus on real problems that particular customers may be facing, as the solution for the smaller things will already be available online and customers can easily cope with them without contacting the client service staff. Having in-depth documentation is pretty important, particularly for new users without any previous experience whatsoever, as the hosting service involves a vast number of functions and lots of people can become baffled about what action to take. A good knowledge base can both help you complete the operations that you need and acquaint yourself with how the hosting service functions as a whole.

Extensive Online Documentation in Shared Hosting

Our shared hosting packages include an elaborate knowledge base where you can find information about all the problems that you might possibly face and their resolutions. You can acquaint yourself with how to create and manage a mailing list, how to use an .htaccess config file, or how to continue if the settings of your email client are accurate, but you are unable to send emails, for instance. We’ve tried our very best to be as exhaustive as possible and to cover all the available options in order to help you save time and to give you different solutions for any problem. The knowledge base includes educative articles too – both generic ones about the web hosting service as a whole, and more specific ones, which will let you in on the features and functions of the Hepsia Control Panel. You can find articles that are dedicated to particular functions and features in every section of the Control Panel, while if you’d like to browse through the whole article list, you can go to the Help section.

Extensive Online Documentation in Semi-dedicated Hosting

We’ve prepared a detailed knowledge base for all our present and future clients, so in case you get a semi-dedicated server account through our company, you’ll be able to find any information that you require at any moment. We have an array of informative help articles, which will help you better understand what’s going on in your semi-dedicated account – "What’s PHP?" and "What are file permissions?" are only two examples. Our instructive guides will help you accomplish anything you want – extract an archive file, import a MySQL database, redirect a domain name, and so on. In addition, we’ve also got troubleshooting guidelines, which will enable you to find out what causes a certain problem and the possible solutions for it. In case you aren’t able to send emails or your domain name returns a 500 Internal Server Error message, for example, you can refer to our knowledge base and repair the problem momentarily. You can access the articles through any Control Panel section, as well as through the dedicated Help section.